Generally on all items the return policy is that you are responsible for round trip shipping charges. Please contact us and we will assess your situation. A 10% re-stocking fee is also deducted from your refund. Please be careful when ordering and let us know if we can be of assistance in selecting the right items for your situation. Any returns must be in their original packaging.

For items in which deliveries are refused, not signed for , and for deliveries that are not picked up at the Carrier location and/or returned to Tangerine Turtle by the Shipping Carrier you will be charged a 25% restocking fee. We cannot be responsible for orders that are sent out to the customer as requested, but are refused or not picked up by the customer.